Payment instruction

We accept: cash payments, electronic fund transfers, guaranteed bank/cheques *Credit Cards *(only accepted in the store)

PayPal as an E-cheque.
Immediate payments through PayPal are accepted if you are willing to pay the 3% extra costs for this payment method.

Payment orders are processed within 24 hours in most cases (please allow us to process your payment order, e/cheques, electronic fund transfers).

Immediately following payment in full for the object in question, delivery will be initiated.
Cheques can be made payable to Juwelen Franken B.V. Boschstraat 85, 6211 AV Maastricht, The Netherlands.

Electronic fund transfers in the name of Juwelen Franken B.V.
IBAN: NL36 INGB 0679 7144 56
BIC: INGBNL2A

Delivery & Shipping costs

Only well-known and specialised expeditors are used (FedEx, UPS, TNT). All shipments are fully insured, signature required, and with tracking confirmation.

Tariffs: Inside The Netherlands 20.00 Euros, most worldwide destinations 80.00 Euros (Within Europe, America, Asia).

Warranty & return conditions

All objects are 100% GENUINE and/or as described on our site/list. Because we fully support our products, the highest priority is given in our company to a full refund of you are displeased with your purchase.

You will be able to return the object within 3 days after receipt for a full refund.

A full refund is only warranted if the delivered object does not match the description on the site/list, and is returned in its original state.

All watches are checked by a highly skilled and certified watchmaker, repaired where necessary using original parts, and are delivered with a 1 year warranty on the work, and a valuation report for insurance purposes.

General

You will always receive a taxation report and guarantee of 100% authenticity with your purchase.

Being an independent supplier of new and exclusive brand name watches, we can deliver for a “Pris d’amis” (with discount).